I love stories of over-the-top customer service!
Competition in price is not the only issue when it comes to customer loyalty. Flexibility and outstanding service make a huge impression and a deep impact.
Here are a few I found worthy of review:
Can you offer your customers flexibility? http://bit.ly/192395O
Customer Gifts: Making a Nice Gesture the Right Gesture http://bit.ly/1cfL9Vv
See you next Tuesday for more Over-The-Top Tuesday posts and links!